Hotel PMS
Rooms, guests and operations, with a sales CRM built in. For lodges, camps, resorts and independent hotels. Sales, reservations, the guest’s stay and the money, in one system your whole team uses.
Sales and enquiries
Every booking starts as an enquiry, and no enquiry is ever deleted. You always know where each lead came from and what happened to it.
- Leads from your website, ads, agents, OTAs and referrals, each labelled by source
- Website booking attempts become leads, even when the guest does not pay
- Call outcomes logged against each lead, with rules that close dead leads for you
- Guest emails land on the right enquiry as an open item for sales to clear
- A daily report to management of every salesperson’s activity, and a personal summary to each of them
Rooms, rates and holds
Two room charts, because sales and front office need different things. Sales see pencilled holds. Front office assigns actual rooms at check-in.
- Rack, agent and resident rates, including rates in local currency
- Holds shown in one colour, part-paid and paid bookings in another
- Tour-leader and complimentary rooms with their own costs
- Agent portal: agents see their own rates, availability and bookings, and request holds
- Our own OTA connection, powered by Channex, keeps Booking.com, Expedia and other OTAs in step with your room chart, and brings their bookings back automatically. Other channel managers, such as STAAH, on request
Guests, before and during the stay
One booking form that doubles as online check-in. Guests answer once, and are never asked the same question again.
- Booking form sent at the first payment, with reminders every 15 days until it is filled
- Passport photos read automatically into the guest record
- Meal preferences, arrival details and flights collected once
- Vouchers issued automatically once every guest’s name is known
- Guest self check-in on arrival
Running the property
The parts of hospitality most systems leave to paper and spreadsheets.
- Kitchen order taking, with timings tracked from order to collection
- Bar stock that falls with every sale, and a monthly stock-take for losses
- Housekeeping log and general stores
- Your own vehicles, their use and their costs
- Payroll for camp and office staff
Money
A booking counts as paid only when finance has approved the payment. Promises of payment, such as agent credit or pay-on-arrival, are tracked separately.
- Receipts by bank transfer, card or OTA payout, each approved by finance
- OTA payouts matched to bookings, with revenue adjusted to what actually arrived
- Tax invoices with your local VAT and levy rules built in
- Payment reminders and instalment tracking, with any shortfall carried to the next payment
- Alerts to finance and management only, not to the whole team
See it running on real bookings.
A 30-minute call. We show you the system as it is used every day, then set it up with your rooms or your suppliers.