AI and automation
The AI handles the work that needs reading and understanding. The automation handles the work that needs remembering. Your team handles the guests.
For hotels and lodges
A concierge that sells
Answers guests at any hour, in your property’s voice and from your own facts. When a guest asks about their stay, it mentions the paid extras that fit, such as a bush dinner, a spa treatment or a balloon safari, so more guests book them.
Passport reading
Guests or staff upload a passport photo. Name, nationality, passport number and dates fill the guest record on their own.
Guest feedback summaries
Feedback recorded at checkout is summarised by AI into what guests loved and what needs fixing, so managers see the pattern, not a pile of notes.
For tour operators
Itineraries written for you
The day-by-day itinerary is written automatically from the trip you have costed: gateway city, drive or flight for each transfer, and park drive-time rules respected. Edit any day by hand whenever you like.
Three options, priced in parallel
One costing becomes three levels of comfort for the same trip, priced from your own contracts, with impossible room combinations stopped before the guest sees them.
Passport reading on guest forms
Travellers upload passport photos on the booking form and the details fill each traveller’s record.
For your team
To-dos that close the loop
A request logged on a lead, or a call outcome that needs action, becomes a to-do for the right salesperson. They are emailed at once, reminded in the morning digest, and anything overdue is escalated to management.
Replies on the right lead
When a guest replies by email, the reply is matched to their open enquiry and put in front of the salesperson as an open item.
Business-card scanner
Photograph an agent’s business card at a trade show. The details are read and saved as a new agent and contact once you have checked them.
AI built around your business
Every hotel and tour operator works differently. As part of your setup, we can add AI shaped to the way you work, for example:
- a website chat that answers first questions, collects dates and party size, and creates the enquiry
- upgrade and extras suggestions sent to booked guests before they travel
- short summaries of long call logs and meeting notes on each lead
- to-dos created from what guests, agents and suppliers ask for in their emails
Tell us what you need in your demo, and we will scope it with your setup.
The guest concierge answers from the facts you give it.
A passport photo fills the guest record on its own.
Automation
Rules you set once. The system follows them every day.
| When this happens | The system does this |
|---|---|
| A call outcome shows a lead is dead | Marks the lead lost, so the pipeline stays honest |
| The first payment is approved | Sends the booking form, then a reminder every 15 days until it is filled |
| Every guest’s name is known | Issues and emails the voucher |
| All hotels are confirmed and the form is filled | Sends rooming lists to hotels, and again 7 days before travel |
| A guest tries to book on your website but does not pay | Creates a lead for sales to follow up |
| An OTA payout arrives | Matches it to the booking and alerts finance to any change |
| A bill waits for approval over 24 hours | Sends management one combined reminder the next morning |
| A lead from ads reaches proposal or booking | Tells the ad platform, so your campaigns learn what works |
| Every morning | Sends management a report of yesterday’s sales activity, and each person their own summary |
See it running on real bookings.
A 30-minute call. We show you the system as it is used every day, then set it up with your rooms or your suppliers.